Frequently Asked Questions

Read answers to Frequently Asked Questions about your FreeShipping.com membership.

How do I get cash back with FreeShipping.com?

Why doesn’t my purchase qualify for 10% Cash Back?

When will I receive my cash back?

What do the terms “Pending”, “Paid”, and “Declined” mean?

General Membership

What is FreeShipping.com?

Why should I join FreeShipping.com?

How much does a FreeShipping.com membership cost?

How do I cancel my FreeShipping.com membership?

What is FREESHIPPING.COM on my credit/debit card statement?

Who should I contact if I need help?

What are FreeShipping.com’s payout methods—and how do I choose?

Why Haven’t I Received My Introductory Offer?

Is FreeShipping.com safe to use?

How do I get cash back with FreeShipping.com?

Why doesn’t my purchase qualify for 10% Cash Back?

When will I receive my cash back?

What do the terms “Pending”, “Paid”, and “Declined” mean?

Why do some retailers not have coupons?

Are there any restrictions for using coupons?

Shipping Rebates

How do Shipping Rebates work?

How do Return Shipping Rebates work?

Where do I send my rebate documentation?

Is there a deadline for my shipping and return shipping rebate claims?

Why don’t I get free shipping at checkout?

Why was my shipping rebate declined?

Price Protection Rebates

How does Price Protection Work?

Is there a deadline for my Price Protection Rebate claims?

Why was my price protection rebate declined?

Food Delivery Rebates

How do Food Delivery Rebates work?

How do I find retailers with food delivery rebates?

Is there a deadline for my food delivery Rebate claims?

Why was my food delivery rebate declined?

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